Live - Competition

Troubleshooting

  • I can't login in

    Firstly, make sure you are trying to login in the same way you signed up — for instance, if you signed up using 'Sign Up with Facebook', you must also login the same way.


    If you are still having difficulties, please reach out to InPlayer Support


    InPlayer Support are the only ones that can help with technical issues such as loggin in. Unfortunately, World Dance Masters cannot help here, so please reach out to InPlayer as soon as possible.

  • I've forgotten my password

    Please use the 'Forgotten Password' function on the dialogue box within the video screen. World Dance Masters does not manage your login details so please follow the instructions you receive.


    If you continue to have difficulties, you can contact our provider any time via their Support Center.

  • It says on the schedule there should be something live right now but there isn't

    It could be that we are having a technical difficulty getting our current stream live. Please bear with us. For up to date information, please follow us on Facebook.

  • How do I watch something back on-demand?

    When you login to the page and see the video box, look for the drop down button in the top left corner. Click this to see all previous streams on this channel.


    Each video will be named appropriately up to 30 minutes after each session has ended. They will be available to watch on-demand until the end of August.

  • I can't see the live stream video

    If you can't see the live stream video container (i.e. there is nothing in the space) then please refresh your page. If that doesn't help, please clear your cache and cookies. You will need to login again.


    If that doesn't work, you can contact our provider any time via their Support Center.

  • How do I chat?

    The chat functionality will be launched on this page on Thursday 29th July. In order to use the chat functionality, you will need to give yourself a username.


    The chat functionality will be separate for the live stream, so you can use the chat on a mobile device while watching the live stream on another device.

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